Returns

Due to hygiene reasons, returns or exchanges on balaclavas and socks are not accepted unless faulty.

Personalised items cannot be returned or exchanged unless faulty.

Size Exchanges

We understand that sometimes sizing isn’t perfect. If your item remains unused and in saleable condition, you have 14 days from receiving your parcel to request an exchange. Return shipping costs are not covered, and exchanges are subject to stock availability. If your requested size is unavailable, we will offer store credit or an alternative solution. 

Important Notes:

Pre-sale returns: Exchanges are subject to availability.
Packaging: If you’ve lost the postage box, ensure the garment and its protective bag are packed securely. Damaged returns may be denied or incur restocking fees.
Eco-friendly packaging: We may recycle packaging boxes if they are in usable condition.

All returned items are subject to inspection by our team. If a return does not meet our policy requirements (e.g., used, damaged, missing original packaging), we will notify you via email. Rider SZN reserves the right to assess and determine, at its sole discretion, whether a product is faulty or has been altered, misused, or tampered with.

Options for rejected returns:

1. Return to sender: You can choose to have the item shipped back to you at your expense.
2. Donation or disposal: If no response is received within 7 days, we may responsibly recycle, donate, or dispose of the item.

If you receive a faulty item, contact us at hello@riderszn.com and we will assist you as quickly as possible.

1. Warranty Coverage

Rider SZN warrants that our products are free from defects in materials and workmanship under normal use. Warranty coverage varies by product.

2. What This Warranty Covers

This warranty applies to defects in materials and workmanship under normal use. If eligible, we will repair or replace defective items at no charge. Warranty claims are assessed at our discretion and require compliance with customer responsibilities.

Armoured Jumpers & Jackets

• Warranty Period: 60 days from purchase
• Coverage: Defects in materials/workmanship, including zippers, buttons, and protective elements. Excludes damage from misuse, accidents, or normal wear and tear.
• Remedy: Repair or replacement at our discretion.

Balaclavas

• Warranty Period: 30 days from purchase.
• Coverage: Material/workmanship defects, including premature print peeling. Normal wear-related print deterioration is not covered.
• Remedy: Replacement or refund at our discretion.

3. Exclusions

This warranty does not cover:

• Damage from misuse, abuse, or accidents.
• Normal wear and tear.
• Unauthorised modifications or repairs.
• Issues caused by third-party alterations.

4. Customer Responsibilities

To claim a warranty, customers must:

• Contact us for assessment and provide requested details (e.g., photos, measurements).
• Install any replacement parts within 14 days and provide a service receipt (if applicable).
• Cover repair/alteration costs outside the replacement period.

5. Limitation of Liability

We are only responsible for repairing or replacing defective products. We are not liable for incidental or consequential damages, including loss of use or profits.

Unauthorised alterations void the warranty.

We strive to ensure that all parcels are delivered successfully to our customers. All parcels with attempted deliveries, will taken to the addressee's local post office for collection where it will be held for 2 weeks. It is the customer's responsibility to retrieve the parcel from the local post office. After the 2 weeks, the parcel will be returned to Rider SZN. For international orders held by customs, see note 6.

In the event that a parcel is returned to us, the following policies will apply:

1. Customer Notification: If a parcel is returned to Rider SZN, we will contact the customer via the contact information provided at the time of purchase. This notification will inform the customer of the return and provide instructions for reshipping the parcel.

2. Reshipping Costs: The customer will be responsible for any costs associated with reshipping the parcel. These costs must be paid in full before the parcel is resent.

3. Refund for uncollected item option: If an order is returned to us by the postal service due to being uncollected, a partial refund may be issued depending on the circumstances. The partial refund will be calculated as follows:

• Original Shipping Fees (paid by customer) will be deducted
• Return to sender fees charged by Australia Post will be deducted (A$13.50 for Domestic and A$20 for international orders)
• Restocking fee of 1% of the total item amount will apply.

Please note: return to sender fees are determined by Australia Post and are subject to change.

4. Response Timeframe: The customer must respond to our notification within 7 days. If we do not receive a response within this period, Rider SZN will not be held responsible for any losses or damages resulting from the non-delivery of the parcel.

5. Non-Responsibility Clause: After the 7-day response period has elapsed without a response from the customer, Rider SZN will not be liable for any losses, damages, or claims related to the undelivered parcel.

6. International orders held by customs: If an item is held by customs and the required import duties or taxes are not paid by the recipient, resulting in the package being returned or discarded, Rider SZN is not responsible for any resulting loss or refund.