Returns

This policy is subject to updates, and customers are bound by the latest version.

Commonly Asked

Do you offer returns or exchanges?

We offer returns and exchanges for some of our collections as long as they remain in their original condition including packaging.

If your item remains unused and in saleable condition, you have 14 days from receiving your parcel to request an exchange. Return shipping costs are not covered, and exchanges are subject to stock availability. If your requested size is unavailable, we will offer store credit or an alternative solution. 

  • We do not offer returns for personal items including balaclavas or socks for hygiene reasons unless deemed faulty.
  • We do not offer returns for customised products.

How do I make a Return or Exchange?

If you would like to initiate a return, follow the following steps:

  1. Login to your account via our customer portal.
  2. Enter your reason for return and specify exchange requests in the comments.
  3. Upon approval, you will receive an email with:
  4. After paying for the label, pack the item in its original packaging and postage box (or suitable protective packaging) and drop it off at your nearest post office with the QR code.

What Happens Next

  • Our team will inspect the returned item and process your request.
  • If there are any issues, we will contact you directly.
  • Approved exchanges will be shipped out as soon as possible.
  • All returns and exchanges require 2-3 business days to process.
  • Rider SZN retains the right to reject any returned items that are not in saleable condition. See rejected returns policy below.

Returns and Exchanges on pre-sale items

Pre-sale item exchanges are subject to availability. Please see pre-sale terms and conditions.

With each pre-sale, there will be a cut off date where customer's can request changes to their order before it is shipped. Usually 1 week before shipment date. An email will be sent out to notify of the cut off date.

Policies

Return T&Cs

Returns & Exchange Policy

Due to hygiene reasons, returns or exchanges on balaclavas and socks are not accepted unless faulty.

Personalised items cannot be returned or exchanged unless faulty.

Size Exchanges

We understand that sometimes sizing isn’t perfect. If your item remains unused and in saleable condition, you have 14 days from receiving your parcel to request an exchange. Return shipping costs are not covered, and exchanges are subject to stock availability. If your requested size is unavailable, we will offer store credit or an alternative solution. 

Important Notes:

Pre-sale returns: Exchanges are subject to availability.
Packaging: If you’ve lost the postage box, ensure the garment and its protective bag are packed securely. Damaged returns may be denied or incur restocking fees.
Eco-friendly packaging: We may recycle packaging boxes if they are in usable condition.

Rejected Returns Policy

All returned items are subject to inspection by our team. If a return does not meet our policy requirements (e.g., used, damaged, missing original packaging), we will notify you via email. Rider SZN reserves the right to assess and determine, at its sole discretion, whether a product is faulty or has been altered, misused, or tampered with.

Options for rejected returns:

  1. Return to sender: You can choose to have the item shipped back to you at your expense.
  2. Donation or disposal: If no response is received within 7 days, we may responsibly recycle, donate, or dispose of the item.

Faulty Products & Warranty Policy

If you receive a faulty item, contact us at hello@riderszn.com and we will assist you as quickly as possible.

1. Warranty Coverage

Rider SZN warrants that our products are free from defects in materials and workmanship under normal use. Warranty coverage varies by product.

2. What This Warranty Covers

This warranty applies to defects in materials and workmanship under normal use. If eligible, we will repair or replace defective items at no charge. Warranty claims are assessed at our discretion and require compliance with customer responsibilities.

Armoured Jumpers & Jackets
  • Warranty Period: 60 days from purchase
  • Coverage: Defects in materials/workmanship, including zippers, buttons, and protective elements. Excludes damage from misuse, accidents, or normal wear and tear.
  • Remedy: Repair or replacement at our discretion.
Balaclavas
  • Warranty Period: 30 days from purchase.
  • Coverage: Material/workmanship defects, including premature print peeling. Normal wear-related print deterioration is not covered.
  • Remedy: Replacement or refund at our discretion.

3. Exclusions

This warranty does not cover:

  • Damage from misuse, abuse, or accidents.
  • Normal wear and tear.
  • Unauthorised modifications or repairs.
  • Issues caused by third-party alterations.

4. Customer Responsibilities

To claim a warranty, customers must:

  • Contact us for assessment and provide requested details (e.g., photos, measurements).
  • Install any replacement parts within 14 days and provide a service receipt (if applicable).
  • Cover repair/alteration costs outside the replacement period.

5. Limitation of Liability

We are only responsible for repairing or replacing defective products. We are not liable for incidental or consequential damages, including loss of use or profits.

Unauthorised alterations void the warranty.

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