Shipping

It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong address is provided, Rider SZN must be notified immediately to amend the address. Rider SZN is not liable for any losses and cannot offer reimbursements for packages that have been sent with incorrect details.

At Rider SZN, we try to process orders quickly and strive to ensure that your order arrives in a reasonable time. However, sometimes delays can occur due to unforeseen circumstances beyond our control, such as carrier issues, weather conditions, or customs processing. Rider SZN is not liable for any losses as a result of these shipping delays.

1. Carrier Delays

If your shipment is delayed, please check the tracking information for updates. If the tracking shows no movement or the package is stuck in transit for more than 5 business days, please contact the carrier directly to resolve the issue. They can provide more details and help with any delays.

2. Delays Due to Weather or Customs

Weather events or customs processing (for international orders) may cause delays. These are outside our control, but we recommend contacting the carrier for the latest updates.

3. Refunds for Delays

We do not offer refunds or credits for shipping costs on delayed shipments unless the delay is due to an error on our part. For significant delays (over 14 business days), please contact us, and we will review the situation.

4. Responsibility After Delivery

Once the carrier confirms delivery, Rider SZN is not responsible for any further delays or issues. Please contact the carrier if there are any problems with your delivery.

We take great care in ensuring that your order arrives safely. However, in the unfortunate event that your shipment is lost or damaged during transit, we will try our best to help. Please review the following policy to understand how we handle such situations:

1. Reporting Lost or Damaged Shipments

If your order is damaged or lost during shipping, please contact us within 5 days of receiving your tracking information. To report a lost or damaged shipment, email us at hello@riderszn.com with your order number and detailed photos of the damage (if applicable). Failure to report a lost or damaged shipment within 5 days may result in us being unable to assist you, and can not be held responsible for any issues thereafter.

2. Signature on Delivery (Optional)

For added security, we offer an optional signature on delivery service. When you choose this option at checkout, a signature will be required at the time of delivery to confirm receipt of the package. This ensures that the package is handed directly to you or someone at your address, reducing the risk of theft or misdelivery.

If you choose to opt-in for signature on delivery, please note that signature is required for the package to be released. If no one is available to sign for the package, the carrier may leave a delivery notice, and you will need to reschedule or pick up the package from a local facility. Rider SZN is not responsible for any losses if a customer has failed to reschedule their order.

Rider SZN is not responsible for missing or stolen packages if signature on delivery was not chosen.

3. Damaged Shipments

If your package arrives damaged, please keep all packaging materials and take clear photographs of both the item(s) and the packaging. We may need this information to process a claim with the shipping carrier. We will work with the carrier to resolve the issue, and depending on the circumstances, we will provide a replacement or issue a refund.

4. Lost Shipments

If your package is marked as “delivered” but you have not received it, please contact the carrier directly to file a claim. We also recommend checking with neighbors, your local post office, or any other household members who may have received the package on your behalf. Failure to contact us or the carrier promptly may result in no compensation being issued, as it will be considered out of our responsibility once delivery confirmation is received.

Rider SZN is not responsible for lost packages that are confirmed as delivered by the carrier, but we will assist in filing claims with the carrier and help you with next steps.

5. Carrier Investigation

In cases of lost or damaged shipments, we will assist in filing a claim with the carrier on your behalf. However, please note that carrier investigations can take several days to weeks to resolve, depending on the issue.

6. Claims Process

Once your claim has been initiated, we will notify you of the carrier’s decision. If the claim is approved, we will offer either a replacement product or a refund, depending on availability and your preference. In the event the item is no longer available, a refund will be processed.

7. Responsibility After Delivery

Once the carrier confirms delivery (with or without signature), responsibility for the package transfers to the customer. If you experience issues with a delivered package (missing or damaged) after confirmation, please notify us promptly so we can help facilitate a solution.

• Questions?
  
  If you have any questions or need further assistance with a lost or damaged shipment, please contact our Customer Support team at hello@riderszn.com

For added security, we offer an optional signature on delivery service. When you choose this option at checkout, a signature will be required at the time of delivery to confirm receipt of the package. This ensures that the package is handed directly to you or someone at your address, reducing the risk of theft or misdelivery. If you choose to opt-in for signature on delivery, please note:

Signature is required for the package to be released.

If no one is available to sign for the package, the carrier may leave a delivery notice, and you will need to reschedule or pick up the package from a local facility. Rider SZN is not responsible for any losses if a customer has failed to reschedule their order.

Rider SZN is not responsible for missing or stolen packages if signature on delivery was not chosen.

We strive to ensure that all parcels are delivered successfully to our customers. However, in the event that a parcel is returned to us, the following policy will apply:

1. Customer Notification: If a parcel is returned to Rider SZN, we will contact the customer via the contact information provided at the time of purchase. This notification will inform the customer of the return and provide instructions for reshipping the parcel.

2. Reshipping Costs: The customer will be responsible for any costs associated with reshipping the parcel. These costs must be paid in full before the parcel is resent.

3. Response Timeframe: The customer must respond to our notification within 7 days. If we do not receive a response within this period, Rider SZN will not be held responsible for any losses or damages resulting from the non-delivery of the parcel.

4. Non-Responsibility Clause: After the 7-day response period has elapsed without a response from the customer, Rider SZN will not be liable for any losses, damages, or claims related to the undelivered parcel.

We are currently shipping to limited jurisdictions. Our shipping rates are determined based on the weight and destination of the package and are calculated at the checkout. 

Customers are responsible for any additional taxes, customs duties, or import fees that may be incurred upon the parcel’s arrival in the destination country. Rider SZN is not liable for these charges or any delays due to failure to pay for these items.